At DGS Retail, we aim to make your shopping experience smooth and worry-free. We accept returns for both defective and non-defective products, as well as exchanges. Our return policy applies only to new, unused items. All returns must be initiated within 21 days of delivery, using the same or a similar shipping method as was used for the original order.
For Defective or Damaged Products: If your order arrives defective, damaged, or contains an incorrect item due to an error on our part or from our carriers, please contact our Customer Service team at (800) 211-9646 for assistance. We are committed to resolving the issue and may be able to do so without requiring a full return. Please have your order number, order date, delivery date, and contact information available when you call.
For Non-Defective Products:
Customers are responsible for return shipping costs unless the item is defective. Please note that original shipping charges are non-refundable. We recommend insuring return packages, as any damage incurred during return shipping is the responsibility of the customer. Unfortunately, we cannot provide refunds for returned items that arrive damaged.
Before Returning an Item:
Contact DGS Retail Customer Service at (800) 211-9646 to receive a Return Authorization (RA) number.
Be prepared to provide your order number, order date, delivery date, billing information, and the reason for the return.
Please return items in their original packaging, including skids, if applicable.
Important Notes:
Custom products and items that have been stained or finished to order are non-returnable.
Please allow 14 to 60 days for your return to be processed, depending on the size and complexity of the order.
Our goal is to make the return process as simple and efficient as possible. If you have any questions or need assistance, please don’t hesitate to reach out. We appreciate your business and are here to help.
